About Us:
We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.
We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.
We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.
Our people take ownership to deliver on this promise every day.
We are a global Company with a local reach, operating in more than 50 Countries worldwide with 5.300 employees of 40 different nationalities, 12 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 1094 billion yen in revenues (approx. 6.7 billion euro), approximately 34,000 people around the globe and with operations in more than 120 countries.
If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.
THE ROLE
We are looking for a Customer Service Specialist to join our team.
If you enjoy working with customers, solving problems, and collaborating with colleagues across different countries, we would love to hear from you.
WHAT YOU WILL DO
• Support customers across Eastern Europe via phone and email
• Manage customer orders in the ERP system
• Coordinate deliveries and provide order updates
• Work closely with Sales, Logistics, Planning, and Customer Service teams
• Help resolve customer issues professionally and efficiently
• Maintain accurate customer records and documentation
• Participate in team meetings and improvement initiatives
WHAT YOU BRING
• Czech or Slovak language is mandatory
• Customer-oriented mindset
• Good communication skills
• Ability to organize and manage multiple tasks
• Attention to detail and accuracy
• Team spirit and willingness to learn
• Good knowledge of Microsoft Office
• Fluency in English
• Additional Eastern European languages are a plus
YOKOHAMA-TWS-ORG-CHART_05_2026.pdf
YOKOHAMA-TWS-ORG-CHART_05_2026.pdf
This position is open to applicants of all genders and is offered in accordance with the principles of equal opportunity and non-discrimination.
The gross base salary range for this role is between CZK 505.000 and CZK 610.000. The final offer will be determined based on objective criteria, including relevant qualifications, professional experience, role-related skills, competencies, internal equity and the approved salary structure.
Variable pay, bonus eligibility, allowances, benefits or collectively agreed pay conditions will be communicated separately.
Where a collective bargaining agreement, tariff wage structure or local employment legislation applies, the applicable terms will be followed.
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