Customer Service cum Logistics Specialist (Executive Level)

Location

Sri Lanka - Makola Kelanyia

Apply by

2026-04-25

Workplace

On-site

About Us:

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.

Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 5.300 employees of 40 different nationalities, 12 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 1094 billion yen in revenues (approx. 6.7 billion euro), approximately 34,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

About the opportunity

We’re looking for someone who enjoys bringing clarity and stability to a fast‑moving logistics environment. As a Customer Service cum Logistics Specialist, you’ll be part of a supportive team ensuring our shipments, documents, and operational flows move smoothly every single day. If you’re organized, proactive, and love making sure things are done right, this role is for you.

Your Role and Impact

You will help keep our logistics operations running smoothly by being responsible for:

  • Updating shipment and container details in our systems and maintaining clear, accurate records.
  • Handling essential documentation — customs declarations, BOI approvals, invoices, and export files.
  • Coordinating with freight forwarders, clearing agents, BOI officers, and internal teams to keep shipments on schedule.
  • Supporting export and local sales operations through ERP updates, proforma coordination, and customs formalities.
  • Ensuring compliance through reconciliation tasks and timely renewal of required customs and regulatory documents.
  • Your work will directly support on‑time deliveries, compliance accuracy, and a seamless customer experience.

Your eligibility

For someone who enjoys structure, communication, and making sure the details are right.

you’ll be a great fit if you have:

  • A Diploma/Degree in Logistics, Supply Chain, Business Administration, or a related field
  • Around 2+ years of experience in logistics, shipping, or export/import operations
  • Experience with ERP systems, TMS, and platforms like Basware
  • Familiarity with customs procedures, BOI regulations, and export documentation
  • Strong Excel skills and confidence working with data
  • Excellent coordination, communication, and follow-up skills
  • A proactive, reliable, and team‑oriented approach
  • Comfort working in a fast‑paced, digital environment

What we offer

A competitive remuneration in line with industry standards, coupled with comprehensive personal and family health insurance along with many other benefits. Our commitment extends beyond compensation, as we provide clear learning and development pathways to support your personal growth. Moreover, we foster a healthy working environment, ensuring a perfect balance between work and life.

How to apply

If you are a dynamic and proactive professional looking to contribute to our organization’s success, we’d love to hear from you. Send in your resume along with a cover letter detailing how you can contribute to our team’s success to [email protected].

About the application process

Our application process takes pride in transparency and fairness. Besides remote and physical interviews, candidate selection is based on aptitude tests.

Yokohama-TWS is an equal-opportunity employer. We rejoice in diversity and are committed to creating an inclusive environment for all employees.

Responsible recruiter

Bihendry Perera

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