Customer Service - LATAM (Goodyear OTR)

Location

Brazil - Barueri

Apply by

2026-01-11

Workplace

Hybrid

About Us:

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.

Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

Estamos em busca de um(a) profissional de Customer Service, para apoiar no atendimento ao time de vendas da America Latina, apoiando o negócio da Goodyear OTR, recém adquirido pela Yokohama em 2025.

O(a) Especialista de Atendimento ao Cliente é responsável por entregar um serviço de alta qualidade a clientes internos e externos. Este(a) profissional deve buscar diariamente a Excelência em Atendimento, aprimorando continuamente os padrões de serviço, garantindo que as necessidades dos clientes sejam atendidas de forma ágil, precisa e profissional.

Espera-se que antecipe as necessidades dos clientes e atue de forma preventiva para evitar interrupções no serviço. É fundamental ter autonomia, pensamento independente e capacidade de colaboração com a equipe, áreas internas e suporte às vendas.

Principais Responsabilidades

Atender chamadas telefônicas e responder e-mails de clientes
Inserir pedidos no sistema ERP e acompanhar o pedido até a entrega
Navegar e se comunicar com clientes por meio de portais digitais, quando aplicável
Desenvolver expertise em disponibilidade de produtos e prazos de entrega
Manter registros organizados e precisos de pedidos, créditos e devoluções
Resolver demandas e problemas de clientes de forma profissional e tempestiva
Apoiar iniciativas de vendas e fazer follow-up em solicitações
Participar de reuniões, calls e visitas com clientes

Requisitos

Ensino superior em andamento
Domínio do pacote Microsoft Office (Word, Excel, PowerPoint)
Conhecimento em ERP e novos sistemas
Espanhol avançado/fluente (contato com time de vendas e clientes LATAM)
Inglês intermediário
Conhecimento em atendimento ao cliente e rotinas administrativas
Excelente comunicação verbal e escrita
Capacidade de lidar com pressão e ambientes dinâmicos
Organização, atenção a detalhes e habilidade de multitarefa
Perfil proativo, colaborativo e orientado à solução de problemas

Responsible recruiter

Eloah Santana

[email protected]

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The link to your LinkedIn profile can be found here

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Do you have a previous experience in Tire/Automotive/Machinery Industry

Yes

You have a good command of the English language that allows you to interact comfortably in English?

Yes

No

Do you have a previous commercial experience in B2B (telemarketing/telesales/field sales/internal sales)?

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No

Do you have an excellent knowledge of Microsoft Office (Excel, Word, Powerpoint)?

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I agree that my personal information is handled in accordance with the following privacy policy

You are about to provide personal data on the Yokohama TWS online application system that allows candidates to easily apply for opportunities through our Career Center.

By using this online application system and completing this online form, you are authorizing Yokohama TWS to process your personal data in a secure data center managed by Workbuster, the application service provider used by Yokohama TWS for recruitment purposes, in accordance with the description below. By not providing such personal data, Trelleborg will not be able to assess your application.

The personal data controller is Yokohama TWS and, should your personal data relate to a position at one of our subsidiaries, the legal entity of that company. Contact information to Yokohama TWS can be found in the end of this page and contact information to the relevant recruiting subsidiary in the advertisement for the position.

Purpose of processing and legal basis

Yokohama TWS collects and processes your personal data (such as contact information, career information etc.) that you enter into the system for recruitment purposes in order to evaluate if Yokohama TWS would be able to conclude an employment or similar contract with you.

If you have not applied for an advertised post, Yokohama TWS collects and processes your personal data for recruitment purposes in order to evaluate if Yokohama TWS has an opening that matches your application and if Yokohama TWS would be able to conclude an employment or similar contract with you. If your application matches openings in another company in the Yokohama TWS group, your application with your personal data will for the same purposes be transferred to that company.

The legal basis for the processing of your data is our legitimate interest and your consent (in the case of advertising post). Therefore, you will be asked to give your consent below (in the case of advertised post) and in connection therewith you will have to confirm that you have read this privacy policy and that you consent to the processing of your personal data as described herein.

Disclosure and transfer of personal data

The personal data collected and processed through our career pages will be accessible only to selected Yokohama TWS employees or external recruiters selected by Yokohama TWS and for recruitment purposes only. These persons may access your personal data from abroad both within and outside the EU/EEA. Such transfer of personal data, if any, to or from another country is necessary for Yokohama TWS to be able to evaluate your interest in the company and whether or not we would be able to conclude an employment contract with you. The legal basis for any such transfer is that we believe that both our interests in transferring the personal data in order to assess your application overrides any interest you may have to privacy of your personal data as provided. Adequate protection of your personal data in case of any transfer outside the EEA will be upheld by our group legal entities adhering to an Intra-Group Data Transfer Agreement encompassing the standard contractual clauses adopted by the European Commission. In case of any transfer to a recruiter outside the EEA, this will be governed by a Data Processing Agreement also duly safeguarding your personal data.

As for applications relating to a specific position, which has been announced for in an employment ad by a specific company within the Trelleborg group, your personal data will be transferred to that company. Furthermore, if another company within the group is responsible for the administration of the recruitment, your personal data will be transferred to that company as well. Information regarding to which companies such transfers will be performed, and in which countries these companies have their business seats, will appear from the relevant employment ad. As for spontaneous applications, which do not relate to a specific employment ad, your personal data may be transferred to any company within the Yokohama TWS group to which your application might be of interest.

Security and confidentiality

Appropriate technical and organizational security measures are taken and maintained to protect personal data against accidental, unlawful or unauthorized access, use, disclosure, alteration, destruction or loss of personal data.

Your personal data will be kept in confidence and we will hold it during the recruitment process, until the recruitment process is completed and for a period of up to two years thereafter, in order to be able to defend potential legal claims (we will keep only that data which might be useful for a potential legal claim).

If you have not applied for an advertised post, your personal data will be held for a period of twelve months and if you withdraw your consent before the end of that period, we will no longer save your personal data.

Your rights

You have the right to request information about the categories of personal data concerning you that we are processing and how they are being used by contacting us in writing using the contact details below. You can also contact us should you want your personal data corrected, updated, deleted or restricted in any way. In certain situations, you also have the right to object to the processing of your personal data and request that your personal data be transmitted in an electronic format. In the case of the advertised post, you have further right to withdraw your consent by contacting us via our contact details below. For the protection of your privacy and your personal data, we may require that you identify yourself in connection with our assistance.

Should you have any complaints regarding our handling of your personal data, we kindly ask you to contact us using the contact detail below. You may also contact the Italian data protection authority, https://www.garanteprivacy.it/.

Contact us

If you have any questions related to the information above, if you suspect that a breach of this privacy notice has occurred, or if you would like to contact us for any reason stated above, please contact us at:

Yokohama TWS
Legal Department
Via Nazionale Tiburtina 143- 00010 Villa Adriana (RM), Italy
Email: [email protected]
Phone: +39 - 0774 384 1

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Customer Service - LATAM (Goodyear OTR)

Location

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Workplace

Principais Responsabilidades

Requisitos

Responsible recruiter

Eloah Santana

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