Customer Service Specialist

Location

Turkey - Instanbul

Apply by

2025-03-14

Workplace

On-site

About Us:

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.

Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

The Customer Service Specialist is responsible for the delivery of high-quality support to external customers. This individual should strive daily for maximizing sales , continuously improving our service standards through excellence by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in the service. This individual must be an independent thinker and be able to establishing cooperation with the sales team as well as other internal departments.

KEY RESPONSIBILITIES

  • Answer customer calls and reply to customer emails.
  • Enter orders into the ERP and follow the order progress through to delivery.
  • Navigate and communicate with customers via customer web portals if applicable.
  • Develop expertise for identifying product, increase availability and minimize lead times.
  • Maintain accurate and organized records of orders, credits, returns.
  • Resolve customer issues professionally and in a timely manner.
  • Support team selling efforts, follow through on inquiries.
  • Participate in customer calls, team calls and meeting.
  • Active contribution to achieve or exceed monthly sales budget
  • Provide inputs to the Supply Chain Manager regarding product demand evolution and missed sales opportunities
     

REQUIREMENTS

  • At least 5 years in the rubber/tyre industry, automotive equipment or machinery sectors.
  • Fluent in English
  • Experience in B2B, internal sales, telemarketing, online technical support or field sales.
  • Degree in Economics or Marketing.
  • Preferably residing on the Anatolian side of Istanbul.
  • Extrovert, curious, fast learner, interested in technical matters
  • Ambitious, with a strong appetite for sales and taking proudness at exceeding targets
  • Team player with excellent communication skills
  • Proactive, able to work with a minimum level supervision and resilient to stress

 

Responsible recruiter

Alessandro Megaro

[email protected]
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